Privacy Policy
About Me
My name is Natalya Campbell, and I am a Pluralistic Counsellor/Psychotherapist offering therapy through my practice, Lifting the Clouds – Therapy with Natalya. I am a registered member of the British Association for Counselling and Psychotherapy (BACP) and I work in line with the BACP’s Ethical Framework for the Counselling Professions, which sets out standards for confidentiality, record-keeping, and professional conduct.
I use Google Meet for online therapy sessions.
I am in the process of registering with the Information Commissioner’s Office (ICO) as required under UK data protection law. (ICO Registration Number: [to be updated]).
You can contact me at:
Email: [Insert your email address]
Phone: [Insert your phone number, if applicable]
What Information I Collect
In order to provide you with a safe and effective therapy service, I may collect and store the following personal information:
Contact Information – your name, email address, and phone number
Basic Personal Details – date of birth, address, and emergency contact (if needed)
Session Records – brief factual notes about the issues discussed in sessions, session dates/times
Communications – emails or texts related to appointments or therapy
Payment Records – basic information for invoicing and accounting purposes (no card or banking data is stored by me)
Online Session Metadata – video platforms like Google Meet may collect anonymised technical data such as IP address and browser type (I do not access or retain this data directly)
Why I Collect Your Data (Legal Basis)
Under the UK General Data Protection Regulation (UK GDPR), I collect and process personal information based on one or more of the following legal bases:
Consent – you have given clear permission for me to use your personal data
Contract – so I can deliver the therapy services you have requested
Legitimate Interest – to operate my business responsibly and ethically
Provision of Health Care – processing special category data for the purposes of therapy
Legal Obligation – to comply with UK law, such as tax or insurance requirements
How I Use Your Data
Your personal information is used for the following purposes:
To arrange, manage, and deliver therapy sessions
To keep brief records that support ethical and safe practice
To contact you regarding appointments or therapy-related matters
To manage invoicing, receipts, and accounting
To meet legal or regulatory requirements
To maintain minimal records post-therapy for professional accountability
Data Storage and Security
I take the security of your data seriously and follow appropriate procedures to protect it:
Digital Notes – securely stored on encrypted devices or platforms with password protection
Emails & Texts – deleted within a reasonable time unless needed for therapeutic continuity
Video Sessions – sessions are not recorded. Google Meet uses encrypted connections
I will never sell or share your data for marketing purposes.
How Long I Keep Your Data
Therapy Records – retained for up to 7 years after the end of our work together, in line with industry guidelines
Financial Records – kept for at least 6 years for accounting and tax purposes
After these timeframes, all data is securely destroyed or deleted
Confidentiality & When I Might Share Data
Everything discussed in therapy is confidential. However, there are exceptions where I may need to share information:
You request or consent for me to share information (e.g., with another healthcare provider)
Serious Risk – if I believe there is a significant risk of harm to you or someone else
Legal Requirements – in rare cases where I am legally obligated (e.g. court order, terrorism, safeguarding)
Professional Supervision – I regularly discuss my work with a supervisor to ensure ethical practice, but no identifiable personal information is shared
Your Rights
You have the right to:
Access the personal information I hold about you
Request corrections to any inaccurate data
Request deletion of your data (where applicable)
Object to or restrict certain types of data processing
Request that your data be transferred to another practitioner
Withdraw your consent at any time (if consent was the basis for data use)
To exercise any of these rights, please email me at [insert your email address].
Complaints
If you are concerned about how your data has been handled, please contact me directly so I can try to resolve the issue. If you are still dissatisfied, you can raise a complaint with the Information Commissioner’s Office (ICO):
Website: https://ico.org.uk
Phone: 0303 123 1113
Website & Cookies
My website may use cookies to improve user experience and collect basic analytics data (such as visitor numbers or pages viewed). This data is anonymous and does not identify you personally. You can control or disable cookies through your browser settings.
Updates to This Policy
This privacy notice may be updated occasionally to reflect changes in legal requirements or my therapy practice. The most recent version will always be available on my website or by request.